PLEASE NOTE THAT THIS SITE IS INTENDED ONLY FOR USE BY TRADE CUSTOMERS, CHARITIES, FUNDRAISERS AND GOOD CAUSES AND BULK BUYERS.
WE ARE NOT A RETAIL ORGANISATION AND ARE UNABLE TO SUPPLY INDIVIDUALS PURCHASING FOR THEIR OWN USE.
www.wrappedgrottotoys.co.uk is owned and operated by Andersons Wholesale, Thetford Norfolk IP24 3RH.
By clicking on the “Next” button to submit your order on the checkout screen, you are offering to purchase goods at the stated price, subject to these Terms and Conditions.
By asking us to accept a verbal order, you are deemed to have read and accept these same Terms and Conditions.
All prices are shown exclusive of VAT. Where applicable, VAT will be added to your final order and any delivery charge. If we have made a mistake in pricing or quantities we will contact you advising you of the error and offer you the chance to decline the purchase. In such a case, if your card has already been debited we will refund you.
A binding contract is formed only when you receive confirmation from us that your order has been despatched.
All goods remain the property of Andersons Wholesale until fully paid for.
We try to use images of the stock supplied. Please note that packaging may sometimes differ from images where a manufacturer had redesigned this. It may not always be possible to indicate that the product supplied may differ from the image shown. All measurements are given as a guide only. All goods offered carry the appropriate CE mark.
An invoice will be sent by email when your order is despatched and/or upon request, which will show the VAT element of the total order incuding the VAT element of the delivery charge.
Please see our FAQs page for UK and international delivery rates and VAT on international orders.
Your goods, if being delivered to a UK address, will usually arrive within 2 working days of the despatch date- 3-4 days for UK highland and island addresses. The time taken to deliver international orders can vary.
Any shortages or damages must be reported by email within 2 working days of goods received.Occasionally, we may be out of stock of a line. We may at our discretion, substitute a line with a similar product and endeavour to contact you before doing to to discuss the substitute item.
We do not accept ANY faulty items for return unless we have authorised their return by email, along with a return authorisation number. For any goods requested to be returned, we will send out a return request form. Once we have received this completed returns request form from the customer, we will reply by email, with details of the goods authorised to be returned if applicable, and a returns authorisation number. The goods must be returned with the form, showing the authorisation number. Please note we will only accept items for return which we have detailed in our authorisation email. On inspection, if returned goods are found to be at fault then the item will be replaced, repaired or refunded at our discretion. Returned goods must be securely boxed, packaged and returned with all the original packaging supplied. We cannot refund for goods damaged in the post.
As a trade to trade supplier we are not bound by the Distance Selling Regulations to accept any unwanted goods for returns. If you feel an item you have ordered is not to be as described or not suitable for the purpose for which it was bought, please call us to discuss it and then confirm your request by email to firstname.lastname@example.org. Confirmation that you wish to return an item must be made by email within 2 days of receipt of your goods.
Please note, for all wrapped items and seasonal goods, we are unable, under any circumstances to accept returns, or offer refunds, unless goods are faulty or not as described.
All deliveries must be signed for. Our carrier will deliver only to the address shown on the parcel. If you are not in, a card will be left asking you to contact the carrier. This will have on it your consignment note and local depot telephone number. Customers are asked to call and arrange redelivery. If the delivery company are not contacted, they will attempt a further delivery, and if this is still unsuccessful, goods may be returned to us.
If undelivered goods are returned to us, then you may receive a credit note, and we reserve the right to deduct any costs incurred by us and/or the courier company for delivery and administration costs.
We will not be held responsible for any costs or losses caused by late delivery.
We reserve the right to refuse to accept any order without giving any reason for our decision.
These Terms override any terms and conditions attached to purchase orders. We do not accept any terms and conditions or liability clauses attached to purchase orders.
These Terms and Conditions may be amended at any time at our sole discretion without notice.
Please see the bottom of our website home page for our cookies statement.
IF YOU REQUIRE A PRINTED COPY OF OUR TERMS AND CONDTIONS, PLEASE CALL 01842 824505 OR EMAIL email@example.com
These terms and conditions were updated on 19.10.2020